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Waiting for the iPhone…

There has been a lot of buzz over the last few days regarding Verizon finally being able to sell the iPhone after four years of being available exclusively through AT&T.  My question today is, did Apple make a catastrophic marketing error by not allowing Verizon to sell the iPhone until this year? While the phone is still expected to sell well in the US market, time will tell how many potential iphone users have now settled for another brand of smartphone.

I am a Verizon customer who was waiting for the iPhone. I have been eligible for an upgrade for over a year now. This poor old phone of mine has total call time of 636:37:53. Most people I know gave up on Verizon getting the iPhone and settled for an alternative about a year ago. People have upgraded to Android phones or a Blackberry, because trust me, people’s loyalty to Verizon seems to be a lot higher than to Apple. Funny thing about smart phones is that once people own one, brand loyalty seems to be pretty high.

How many Blackberry or Droid users will readily switch to an iPhone…and how many iPhone users see a blackberry as an alternative. Needless to say many Verizon customers who simply got a Blackberry or Droid and are now locked into contracts for another year or two. As for switching to AT&T, some people did, but lets be honest when you live in the US there is only one network you want to be on….Verizon.

Only time will tell if Apple really has a dominant product strong enough to take over the portion of the market share they could have had, or if they made a fatal marketing error. What do you think?

For more info see this article.

How to Design Your Website for 2011 and Beyond

The web is an ever-changing symphony of technologies and trends, that when blended together in harmony, produce great experiences in the form of those websites that populate our bookmarks list and the links we share with our friends. This past year (2010) brought us the promise of a paradigm shift and laid the foundation for some major changes to the way we think about web design. For the first time in the history of the web, we have to assume that any content must be accessible from devices other than computers and intentionally plan for mobile devices.

Shifting our thought from designing a separate website for mobile devices to designing mobile devices for the web, has allowed us to create new technologies like geolocation to tailor web content to your geographic location automatically (Foursquare and Facebook Places use this). There has also been a sharp decline in the use of Adobe’s proprietary Flash plugin to display essential content or navigation because it has been handicapped by a severe lack of support in the mobile marketplace.

So what lies ahead on this continuing evolution of web design, and how can we plan to design our sites with 2011 (and 2015) in mind? Here are a few trends I see in the near future that are mostly simple design choices within the reach of any new website, that will make your site a trendsetter.

Design With Mobile Devices in Mind

We’ve experienced an almost unbelievable explosion in the use of mobile devices for browsing the web with smartphones, but with the introduction of tablet computing into the mainstream last year with the iPad and many competitors soon to be on the market. We know this is only the tip of the iceberg, so how can we design with mobile touchscreen devices in mind?

Don’t rely on mouseovers for essential content, like navigation
Touchscreen devices have two states: touching, or not touching. There’s no ‘hovering’ with a touchscreen, so interactive elements that rely on a mouse hovering over a link (a rollover) simply won’t work on a touchscreen. The good news is that almost any rollover can be converted to a click toggle instead just by making a few minor alterations to code.

You should steer away from relying on rollovers for navigation or displaying your information, but having rollovers for animations or effects is still okay as long as you assume no touchscreen users will be able to see these effects and they don’t alter their ability to navigate the site.

Make your design narrow
Many sites suffer from being too wide to be comfortably readable. The line-length of text that works best for legibility is somewhere between thirty-five and one hundred letters long. Anything longer is simply a chore to read, and anything under thirty-five letters wide causes eye strain. Try building your site to fit within 960 pixels wide, think of the width of a sheet of Letter-sized paper. Remember you can scroll up and down a website all you want, but the wider the design is the hard it will become to navigate. Both mobile and desktop users can also see a narrow website equally well.

Dont rely on Flash so long as it can be avoided
Flash is a proprietary plugin made by Adobe, and because of this there is support only on the operating systems which Adobe chooses to plugins for, and with varying levels of support at that. There is no Flash plugin for most mobile platforms and even when Adobe has created a plugin, there have been many issues with running Flash on mobile touchscreen devices because most Flash designs cannot capture the multiple pointers simultaneously which breaks the multitouch gestures used on touchscreen devices.

Keep in mind that a phone or tablet has only a fraction of the computing power of your computer and can’t handle the complex animations that your computer can even if it happens to have Flash. With this in mind, most uses of Flash aimed at mobile markets should be lightweight, and almost everything that can be done in Flash that is lightweight can also easily be achieved without using Flash and simply using standard web technologies like HTML5, CSS3, and Javascript that almost all mobile devices (as well as computers) already have. Designing interactive elements in standard web technologies lets you display your content without plugins and without breaking the multitouch gestures you use to navigate touchscreen devices.

Use Minimalist Design to Communicate Better

Use bold photography
A coming trend for web design is featuring bold photography, even as large as a site background. If a picture is worth a thousand words then why not make those pictures speak the best of you and your brand? A poor photo takes the same amount of resources to view on your site as a great photo, but a poor photo can hurt your brand. A wise idea if you haven’t done it already, is to have professional-quality photos taken of your product/location/people. These will come in handy for any current or future web and print design project you might want.

Use a limited colour palette
We have the ability to use millions of colours on the web, but more isn’t always better. Picking two or three well-chosen colours that coincide with your branding will really help set you apart from other websites, and make a memorable impression on your readers. A simple layout and limited colour palette will clearly define your brand and help unify the tone of your content.

Use typography artistically
Until recently websites were limited to displaying content in the fonts installed on each readers own computer. Since OS X, Linux, and Windows all come with different fonts pre-installed, there were only a handful of fonts in common between all computers that you could use with the confidence that it would show up the same universally.

Lately, new technologies have allowed designers to use any font they wish on their website, whether the readers have it installed on their own computers or not. Starting today, we will see an explosion of the use of creative typography on the web, and a much more mature feel to web design in general.

Use Playful Design to Connect With Your Reader

Memorable domain names are better than shorter domains
Having a domain that is easy to remember and say over the phone to a friend is far better than a brief domain that is easily forgotten or hard to communicate to others. Saying YourTableIsReady.com is easier than RestaurantReviewsOnt.com

Don’t be afraid to be whimsical with your content
The web is different than print or radio, and the attitude is much more personal and playful. Try writing your web content like a conversation instead of a loan application. A little playfulness and whimsy goes a long way to making reader feel connected to you and your brand.

Try saying “Thanks for sending us a message” instead of “Form submitted successfully”, or “Nothing makes us happier than hearing from you, if you want to get in touch with us please fill out the form below” instead of “Contact form below, fields containing an ‘*’ are required”

Final Thought

The number one business trend according to a number of successful web entrepreneurs, is hand-written thank-you notes sent by mail. Don’t forget that the best advocate for your brand is you, and the time you take to connect with your readers. If mailing personal thank-you’s is out of reach for you, a heartfelt and grateful email can help build friendship and loyalty between you and your readers too.

Best of luck to you this coming year from Engine Communications!

Merry Christmas

We will be closed December 23rd, 2010 at 5:00pm – January 4th, 2011 at 9:00am. Enjoy the Holiday!

GAP Logo Controversy

This holiday weekend while online I saw an article about the new GAP logo that was revealed on October 4th and the criticism the popular retailer is receiving for it. Now that I’ve had a chance to compare the two logos, I think that I am partial to the old one, only because it is what I grew up with. It gives me a warm fuzzy feeling of happy days and buying cool clothes…..it brings me back to my University days. I guess I’m not the only one feeling this way. According to the Yahoo article this morning, this comment from a Facebook user is typical of the online response: “By changing it, you’ve completely destroyed what it took 20-plus years to build.” I wonder what is the average age of those who dislike the new logo. I’m curious…which one do you prefer?

Check out the article!

– Kathy

The 3D TV Phenomenon

By now just about everyone has seen a 3D movie in the theatre, it’s pretty hard to avoid seeing one anymore. We’ve been hearing about 3D television for over a decade now, but finally it is available in nearly every store you walk into. I was recently out looking at televisions and was amazed at how well these TVs, with the flick of a switch, create a 3D cinema-like effect. As I was looking I began to wonder what it would be like to watch a 3D television every day — would my eyes adjust to them? Perhaps I am just not used to it yet, I feel a little off balance after watching a 3D movie. I got to wondering what kind of strain it would put on my eyes long-term. I considered all of these things, even though a 3D TV is far from being in my budget.

I decided to head to trusty Google and see what people were saying about it. I was shocked to find quite a lot of controversy over the issue. Apparently there have even been warnings issued by the manufacturers to avoid use if you are in poor health, tired, or drinking alcohol, under the age of 6 or over the age of 65. I’m sorry but that is just not cool, the only time I watch TV is when I am tired or not feeling well.

Customers are also cautioned to immediately stop watching 3D pictures and consult a medical specialist if they experience any of the following symptoms: (1) altered vision; (2) light-headedness; (3) dizziness; (4) involuntary movements such as eye or muscle twitching; (5) confusion; (6) nausea; (7) loss of awareness; (8) convulsions; (9) cramps; and/or (10) disorientation. Parents should monitor and ask their children about the above symptoms as children and teenagers may be more likely to experience these symptoms than adults.

Groups considered to be at high-risk for these side effects are; pregnant women, young children, teens, the elderly, people prone to seizures or stroke, people prone to dizziness or motion sickness, people with eye problems, people who are out of shape, and people who have been drinking. It has also been attributed to damaging people’s depth perception.

At this point I got to thinking, am I talking about television or the side effects of medication?! Cool as 3D is, and as much as I enjoy it in the theatre every now and then, maybe its best to wait a little while longer with my HDTV and let this technology develop. In the mean time, perhaps we should pass a law about driving under the influence of TV.

– Sandra

Summer Holidays

It’s summertime and you know what that means – summer holidays! I had the best vacation last week. I went to Minden (near Haliburton) and spent my days relaxing by the water on South Lake while spending time with close friends. I noticed that on long drives I like to read the signs that are dotted along the side of the highway – they are good reading material! While driving back through Bancroft, I decided to try find the Tim Horton’s, which was harder than it sounds. While I was sitting in the drive-through I saw the Be Realistic Not A Statistic sign we designed for the Hastings and Prince Edward Counties Health Unit. What a nice surprise! That’s not it, though. I also saw another sign we designed while driving South on 62 towards Belleville – Speeding Costs You Deerly (another Health Unit initiative). Very cool. It’s nice to see the work we do actually put to use out in the public. It made me feel good. Needless to say I took pictures of both for you to view. I hope enjoy the rest of your summer!

—Kathy

Art or Marketing, you decide!

Yesterday, Mashable featured a piece on a new video where a “Guy Walks Across America” that is quickly hitting viral status. At first glance, it seems like a project that can be considered a work of art. I have a hunch that this may be a subtle marketing campaign, but you be the judge:


READ MORE TO SEE MY THOUGHTS

Continue reading →

Now that is interactive

A clothing/fashion store opened last June in Times Square. What caught my eye was the way they created a billboard that not only drew a crowd, it (at least on some level) interacted with them. From NYClovesNYC:

“The enormous store provides Times Square with a high-tech 61-foot digital billboard featuring virtual models who interact with the mesmerized crowd in front of the store, sometimes taking a Polaroid photo of the crowd and showing it to them, or picking up an individual from a crowd and turning him into a frog by a kiss or dropping him into a shopping bag.”

Times Square Billboard

It kind of reminds me of the Jaws movie billboard in Back to the Future II

Did Hollywood have it right? Is this the future of environmental advertising – or is it just a gimmick?

- Shaun

New Internet Spice

Last week, the internet saw one of the most popular viral campaigns of all time! Old Spice teamed up with Wieden + Kennedy to bring “The Man Your Man Can Smell Like” guy, portrayed by actor Isaiah Mustafa, to fans by creating a series of personalized Youtube responses.

How great was this campaign for exposure?

In a 24 hour period, they were able to get:
•    180+ videos created
•    5.9 million views
•    22,500 comments

We can compare this to other notable viral videos and see that it beats out influential people like Obama and Bush.

(Via Mashable)

I will have to agree with Iain Tait, Wieden + Kennedy’s Global Interactive Creative Director , when he says, “In a way there’s nothing magical that we’ve done here, we just brought a character to life using the social channels we all use every day. But we’ve also taken a loved character and created new episodic content in real time.”

They used many of the principals for social media success that have been discussed thoroughly around the internet. This campaign engaged consumers, added value to their lives, was created in a human voice and was done in a timely fashion. Let me explain:

  • Engage Even if the personalized was response wasn’t written directly to you, it still felt like he was in your bathroom answering questions.
  • Add Value This is something that consumers had never seen before, a global national brand reaching out to its consumers through a ‘brand mascot’.  You simply HAD to tell all your friends that would care!
  • Human Voice Even though it was a global-national brand, it felt more like a simple sketch comedy bit. It felt real, it felt human.
  • Timely The fact that these responses were sent out in real-time is unbelievable and makes this campaign a huge success – it was about conversation.

I am hard-pressed to call this campaign a success, yet. I would still want to see how this campaign had an impact on sales before we start creating case studies that will be looked at until the end of time. I have no doubt that there is a positive influence on the bottom line, but at the very least I think this campaign has reinforced the “new and youthful” revival to the Old Spice brand.  I also believe that this has opened up a chasm of potential in how brands can now communicate with their consumers.

What are your thoughts?

Creative or Crazy?


Sir Pennywise - Community Bank

I used to live in a small town in Southern New York. In June of 2007 someone decided that it would be a great idea to raise money for charity while advertising for local businesses. This was accomplished using four-foot tall fiberglass squirrels. You know, kind of like the moose you see sometimes around Toronto, but not really. In Olean, NY, a person, or business could purchase one of these squirrels and customize it however they pleased. These sculptures were then places all over town, in front of businesses, along the streets, in parks, you name it, there are squirrels everywhere. To date there are twenty-five squirrels and counting.

Many businesses decided to decorate these squirrels as part of their local advertising. It was a visible sign of their contribution to the community. Interesting idea, in my opinion, perhaps a good idea gone wrong. Part of what made it so funny was you

Ronald McSquirrel - McDonalds

could walk down the street and see five squirrels before you would meet another person. I used to live just down the street from Ronald McSquirrel, I have to admit it never really made me want to go to McDonnalds. Had it not been located right across from the police station I would have put a paper bag over its head. Honestly, check it out! It is a little creepy.

Okay, seriously though, despite my little rant about the squirrels, I love it when people come up with innovative ideas. I also love to see businesses getting involved in the local community.  I might not be a big fan of this particular project, but I can’t argue with the fact that everyone talks about it. We take pictures of them, and I personally can’t deny a few late night Olean squirrel-hunting adventures. I have to acknowledge that in many ways Olean’s “Woodland in the City” campaign seems to be a success, and they have raised a lot of money to build a museum for children downtown. So tell me what you think, creative or crazy?

Cutter - Cutco Knife Factory

Florence Squirrelingale, RN - Olean General Hospital

Lady Justice - Dwyer, Black & Lyle PPC

Nutty O’ St. Nick - Olean Chamber of Commerce