Sometimes it really doesn’t matter what you do when it comes to advertising and marketing if your front-line staff aren’t clued into how important they are to your business.
Today’s point of interest:
So, hankering for a burger, I drive up to a popular fast food window.
Me: ‘I’ll have a burger with everything except pickles and tomatoes’
Girl: ‘Do you want cheese on that?’
Me: ‘Oh, no thank-you’
I drive up to pay.
Girl talking to fellow employee: ‘I think I’ll go to McDonalds.’
I’m not at McDonalds.
Girl to me: ‘Debit?’
Passes me machine.
Fellow Employee: ‘I had their new chicken sandwich’
Girl talking to fellow employee: ‘Oh ya? Is it better than ours?’
Me: Trying to hear answer. Missed it. Lol
Fellow Employee: ‘It’s that new one. Really good!’
Girl to me: ‘Here’s your drink’
Girl talking to fellow employee: ‘I think I’ll go get fries and nuggets’
Girl to me: ‘Thanks’ (hands me my burger)
I drive away, shaking my head. Open my burger with 2 slices of cheese on it. Eat it anyway cuz I was starving.
Will I go back? Yes, I like the burgers, but seriously? Who’s minding the store??
Do you include the importance of customer service, being ‘present’ and share your marketing messages in your staff training?
These are the types of things that we investigate when we’re working on #Marketing Strategies for our clients.
It’s about looking at the Big Picture. Ask us how we can help your business or organization.
~ Laura Brasseur
Marketing Director p: 613.771.0090 tf:1.855.571.0090