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Building Brand YOU with Nate Riggs

Nate Riggs, Principal, Social Media Strategies LLCThis is a guest contribution, by Nate Riggs, principal, strategy consultant, and speaker from Social Business Strategies LLC.

Have you Googled your name recently?  What do you find?  Was there something in the results you didn’t expect to find or something that surprised you? 

Today, the web has become a social marketplace and with it, search engines like Google seem to deliver the first brand impression.  The question is, what if anything are you doing to influence the impression being found by people searching for you? 

Building Brand YOU 

I was jazzed when Bryna asked me to write this post, because in my mind, building and using Brand YOU is more important now than it’s ever been.   

It’s no surprise that we are moving back into an era where business is done between human beings.  The alternative just wasn’t any fun.  But always keep in mind that all of the great tools on the social web is what is empowering us to get back to basics and open the doors to real relationships that create opportunities for business to happen. 

I want to share a few steps that I’ve followed when building out my human brand strategy and online presence.  Please, take what you can and use it.  Modify it and make it better.  And most importantly, please teach others whenever and however you can.

 Sound fair?  Cool.  Here we go… 

Part I: Know Thyself & Build a Strategy 

When I was establishing the foundation of my human brand, I spent some time reviewing what makes me me tick. One of the tools I used was developed by Katherine Cooks Briggs and her daughter, Isabel Briggs Meyers, just after WWII.   

Widely respected by most psychology gurus, this assessment tool asks a series of questions designed to classify an individual’s personality into one of 16 different types, using a combination of four pairs of “dichotomies” – introversion and extroversion, sensing and intuition, thinking and feeling, judging and perceiving.  You can take the assessment for free here

Next, take what you’ve learned and try conducting a self SWOT analysis so you can outline your strengths, weaknesses, opportunities & threats.  This is an age-old marketing technique looks both internal factors (like personality types) and external factors (like your competitive environment). 

Try writing this SWOT out in a personal journal.  In fact, get used to writing in it and then make a point to jot down a few lines every day after that.  This journal is for you and you only and can be very powerful in terms of your own self-analysis. 

When we humans write things down, they become real and we can begin to take ownership over our ideas.  Keeping a personal daily record of your activities will help you track your progression as a person and professional. 

Here’s one last important thing to write down.  My friend and mentor, Artie Isaac, once had me write a list of non-negotiables.  These are the things that you simply just cannot, and will not live without.  Maybe you can only work a certain number of hours per week due to responsibilities as a sibling or parent.  Maybe your non-negotiables have something to do with your finances, or politics or religion. 

Whatever they are, recognizing what you won’t sacrifice is sometimes more important than realizing what you will.  Once you have that figured out, you can being to see which rules you can bend, which rules you can break, and which rules you need in place to make sure you can play the game at all. 

Does this process work for you so far?  Have you discovered anything about yourself that you can apply in a brand strategy?

Please Don’t Be “That Guy”

We're laughing at him, not with him. You don't want to be

We're laughing at him, not with him. You don't want to be "that guy" online. #epicfail

It’s really no secret that I’m a political junkie. I just love it. I’ve worked on political campaigns of various stripes–provincially and federally. I’ve worked for a Member of Parliament–one of the most amazing experiences of my life to date. (How many  people can say they had sushi on the Prime Minister’s patio–twice?!)

A lot of people’s eyes glaze over when they hear talk of elections, politics, and Stephen Harper’s sweater vests. I however love these things, and will continue to bore people well into the future with my lively discussion of said passions. It’s part of who I am.

As a result, I’ve been a little more aware than most about what I post on Facebook, Twitter, etc. Working for a politician, I’ve always felt that you represent that person when you’re in public–online or off. Especially around election time, when the vultures come out in all camps, you’ve got to stay on top of what you say, who you say it to, and…what people tag you in on Facebook.

Today I found myself reading my morning Commentz, and thinking about “discovering who I am,” as I did yesterday on the blog. This is what I see: Another young candidate caught in compromising Facebook albums. Really? Really?! (Click here for the full story.)

Emmanuel Pleitez says that he doesn’t have anything to hide; that he purposely didn’t untag the pictures, or ask for them to be taken down. He says he’ll go through the pictures with questioning voters, and explain them one by one. Really? Really?!

This is the kind of mistake that costs you an election–and worse, your reputation. I am all for being genuine. That was part of my argument yesterday. No, I don’t think you should pretend to be someone you’re not online or in any area of life. Being real is key to utlizing social media, building relationships, and creating “Brand You.” But in this case, being “real” cost votes, and worse, it cost’s reputation.

Reputation and image are of the utmost importance in politics and business. Last month I had the opportunity to speak to the students in the Art & Design Foundation program at Loyalist College, and this was the same message I gave to them. You might think your online profiles are just for fun, but how would you feel if a potential employer (or voter) Googled you? Would you be proud of what they might find? If the answer is no, then you need to think twice about what you share online.

It’s not about ‘hiding’ anything. In my mind, if you’re doing things you feel you need to hide, then you need to reevaluate your actions–that’s just common sense. The issue is that a tremendous amount of information is being shared, some you can control, some you can’t. It’s time for young professionals to take control of the pieces they can.

Look at your profiles. Question the messages you send about who you are. I don’t want to say, “grow up,” but I will tell you this: You don’t want to be “that guy.”

Who Do You Think You Are?

Over the past few weeks, I’ve been feeling overwhelmed by messages about social media, and how best to market business online. I, like many of you, read and reread the same articles, opinions, and blogs, looking for some nugget of truth or wisdom, but in reality I just haven’t found what I’m looking for.

I’m told to be authentic, but to keep my writing short and to the point. What if I like big words? Should I skip the authenticity, and take things down a notch?

I’m told to be real, but then I’m given lessons in small talk. How real is that? What if I just enjoy talking to people?

I love this post by Danny Brown, in which he asks: Who do we think we are, anyway?

Does it matter if you know who you are online? Yes, but not for the reasons many people might be telling you. It matters not so much to stake a claim on a few pixels of space, or to gain the title of “expert.” You need to know who you are to be effective.

The truth of the matter is that, as Seth Godin says it, “All marketers are liars.” I don’t care if you’re selling a product, service, or by way of saying you’re “real and genuine” or you’re “building community,” you’re trying to make money. You’re selling something. That’s OK, a lot of people are doing it really well, and I benefit–you benefit. What turns me off is when I realize I’ve been daft to listen.

We talk about “content” but don’t challenge each other to think.

So the challenge I give to you (and myself) today is this: Define your own voice, and speak from it. Be OK with the fact that it will grow and change over time. Understand that some people will like it, others won’t. Overall, keep learning; keep experimenting. Eventually you’ll have a stage–you’ll have an audience. The best part is they’ll be yours, or your brand’s, not someone else’s.

If you need some inspiration, take a look at Lauren Luke, a single mum from England with “not many mates, and not much confidence” who’s found her voice on YouTube, and as a result of being real, an audience of millions.

Happy Birthday Sesame Street!

'H' is for Happy Birthday!

'H' is for Happy Birthday!

Maybe it’s the reality of graduation, paying back student loans, and having “responsibilities,” but lately I’ve been regressing back to my childhood. Last week I blogged about Pee-wee’s big comeback, which made me inordinately happy. Today I open Google, and what do I see? Two giant big bird legs, and there I am–six years old again–singing happy 40th birthday to Sesame Street.

It seems that when a brand hits us during our formative years, it does something to our psyche that stands the test of time. My friend Mitch can still sing the whole “Today’s Special” theme song. (He may have been Jeff for Hallowe’en this year. Maybe. He was.) People actually bought tickets to see the New Kids on the Block reunion tour. I had a dream a couple nights ago in which I thanked David Bowie profusely for his knock-out performance in Labyrinth. What happens to us?!

Regardless, Sesame Street is a testament to what it means to take an idea, and create a cultural phenomena. It’s the kind of idea most creative types would stake their careers on. Through the years they’ve taken television, education, and collaboration to places that most network shows wouldn’t have dared. This type of fluidity may be becoming the norm as technology, and society in general, challenge notions of marketing and communications, but at the time Big Bird was a pioneer.

Sesame Street collaborated before it was cool. In homage, here is my all-time favourite union: Sesame Street meets Feist.

Follow the Fun on Facebook (Too much alliteration?)

facebook_logo_withpageThis will be one of the shortest blog postings I have ever written. Usually I have an awful lot to say, but today has been a super-busy day at the Engine office. We want you all to know though, that we’re chronicling our misdaventures in 100 Mile dieting at our Facebook Fan Page. Check out the notes and photo albums for the daily breakdown. Think about becoming a fan while you’re at it!

There’s not much happening there today. Suffice it to say that without coffee, our engines are running a little slower than normal, and there’s lots of real work to be done. However, tomorrow will be a different story!

The camera crew is with us again, as we head on an office field trip to Prince Edward County. A cook-off at the Milford Bistro, and a wine making challenge at Black Prince Winery are on the menu. Things could get interesting…

When Writer’s Block is OK

I have to be honest, today I don’t feel much like writing. What?! I know, this could be a bad sign. I should clarify.

I love writing. It’s my favourite thing to do. I love writing for clients, I love blogging, I love just scribbling ideas on a pad of paper. Words are my passion. But today I’m learning something very important–sometimes it’s good to have writer’s block.

Why?

Because then you have time to listen.

Listening is important. As professionals (and as business people generally) we have to be able to sit back and really hear what our clients are asking of us. We have to understand their needs, their vision and their goals. Most of us in communications are here because we like to talk. We talk on the phone, we email, we tweet and facebook. We love sharing information! That’s a good thing. It’s amazing!

But…

On the flip side, sometimes we have to remind ourselves that it’s not just about us. Sitting back and listening to what others have to say is just as rewarding as producing meaningful content of our own. It’s ok to be still and soak things in. Producing for production’s sake isn’t always in our client’s best interest.

So today I’m taking this opportunity to give the stage to some people who are saying some cool things. I’m listening. Maybe you should be too.

Five Things I’m Listening to Today:

  1. Umair Haque - The Awesomeness Manifesto We put ‘awesomesauce’ on everything we do at Engine, so this resonated. Seriously though, it’s a challenge to the idea of ‘innovation.’ Haque always makes me think–really, really, really hard. (Credit to the Coversation Agent blog for this find.)
  2. Google Sidewiki - Checking out this new app from Google, and listening to what @Aerocles and others are saying about it on The Legend of Aerocles blog.
  3. How not to suck at blogging - @manvsdebt has some great tips and videos in this post. I love that it’s experiential, and not just a regurgitated list of do’s and dont’s. The clip from Gary Vanynerchuk is so motivating, but it’s riddled with swears, so if you’re easily offended…ummm…
  4. The Belleville Intelligencer - It’s important to know what’s happening in your community. We all know this. This is my community. Welcome! Follow them @TheIntell on Twitter.
  5. I’ve been really loosely playing with the term ‘listening’ as much of what I’m doing is technically ‘reading’ but I think you’re all smart enough to understand what I mean. Here though, is one for your listening (dictionary definition) pleasure: The Cinematic Orchestra featuring Patrick Watson, To Build a Home.

The Un-Starbucks?

A shot of 15th Ave Coffee & Tea in Seattle
A shot of 15th Ave Coffee & Tea in Seattle

For those of you who don’t know, Starbucks recently decided to attempt a de-branding experiment by opening three ‘street level’ coffee shops in Seattle, called 15th Avenue Coffee & Tea.  Why? Good question. I can only imagine it’s an attempt to cater to a clientele that wouldn’t normally go to Starbucks ie. the free-trading, guitar playing, local business proponent, hipster.

Let’s face it. There are people who love Starbucks and there are people who hate Starbucks. There don’t seem to be too many people on the fence. And there aren’t too many people on the fence about 15th Ave either. With this de-branding effort, the love/hate relationship continues.

Take this commentary in Harvard Business Publishing by Peter Merholz:

Perhaps my biggest beef with 15th Ave is that it’s fundamentally dishonest. Everyone knows it’s run by Starbucks, but the website and the store do all they can to suggest it’s a true independent (though the high level of interior design suggests a bankroll out of the reach of most entrepreneurs).

I don’t love the notion of touting yourself as one thing when you’re actually another. It lacks integrity. This is bad branding. However, I disagree with the author that:

There’s no way a corporate coffee chain can create an authentic neighbourhood coffee experience.

Our local Starbucks actually has a neighbourhood coffee shop feel. It’s frequented by a regular cast of characters, and the staff is friendly and actively involved in the community. Yes, the decor might be de rigeur, and the chairs might be a little hard. (Why did they take away our comfy chairs? Why?) But really, it’s the people who make the ‘community,’ not the brand.

That’s where I do have a problem with 15th Ave. I’m confused as to why it’s necessary at all. It seems completely redundant. They’re even selling the same coffee (not sure if it’s at the same price point though).

When you’re already the most popular brand on Facebook with over 3 million fans, you have over 200,000 followers on Twitter, and you’re not doing too bad financially, de-branding doesn’t seem like the likeliest business strategy.

So what’s up Starbucks?

Why not work with the resources you already have, and empower your staff to get even more involved in their communities? Or create customer incentives to reward those who frequent your shops every day?

If you build it, we won’t necessarily come. Serve us better, and we’ll be there (and we’ll bring all our friends).